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Using, Testing, Troubleshooting and Resolving Driver Issues on your newskyedu.edu.vn Webcam

Learn how to kiểm tra your webcam, fix camera & webcam problems, get webcam applications, and run the newskyedu.edu.vn camera diagnostics in Windows 11, 10, 8(8.1), and 7. Summary: Learn how to kiểm tra your webcam, fix camera và webcam problems, get webcam applications, & run the newskyedu.edu.vn camera diagnostics in Windows 11, 10, 8(8.1), & 7.
This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the khung at the bottom of this page.
NOTE: In Windows11 và Windows10, Microsoft provides the drivers for the integrated webcam in newskyedu.edu.vn laptops, monitors, và All-In-One computers. Windows Update installs any new drivers when available. newskyedu.edu.vn does not have any Windows11 or Windows10 webcam drivers khổng lồ provide you. When you believe that your webcam drivers are not installed correctly in Windows11 or Windows10, see the Determine if the Webcam Driver is Installed in Windows11 or Windows10 section for guidance.
NOTE: For information about using & configuring the newskyedu.edu.vn External Webcam WB7022, see the newskyedu.edu.vn Knowledge Base article newskyedu.edu.vn Peripheral Manager Usage & Troubleshooting.

For information about, help using & fixing issues with your Webcam (web camera, web cam), và how to enable or disable your webcam, see the section that matches the Operating System that is installed on your computer.

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Bookmark this article as restarts of the computer are recommended during the process to lớn help resolve issues.


Webcam-related issues can be caused due khổng lồ settings in the đoạn phim conferencing applications, webcam drivers, & so on.


NOTE: The newskyedu.edu.vn Webcam Central software is not available for Windows11 or Windows10 or Windows 8(8.1), you must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams instead. See the frequently asked questions below on how lớn get & use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams.
Where vì I get the drivers for my webcam? In Windows11 or Windows10, the drivers are built in (native) to the operating system for all computers.

to lớn determine if the Webcam driver is installed in Windows11 or Windows10, perform the following steps: Press and hold the Windows (
*
) key, and then press the q key. In the tìm kiếm box type device manager. Select Device Manager
(Control panel) in the menu of results. Touch or click the arrow to lớn the left of Cameras or Imaging Devices. Your webcam is working correctly, when there is no red (X), an exclamation mark (!) or down-arrow next to lớn Integrated Webcam, (When there is no listing for Cameras or Imaging Devices, "Contact Technical Support.")
NOTE: Windows11 or Windows10 provides the drivers for your webcam, when there is a red (X), exclamation mark (!) or down-arrow next khổng lồ Integrated Webcam, either: See The Webcam is Not Working Correctly tab for step-by-step instructions on removing và making Windows11 or Windows10 reinstall the webcam drivers.
How vị I get Skype to lớn start? See How khổng lồ get và use Skype, Zoom, or Microsoft Teams và Start the Skype Software tab for step-by-step instructions. Where is the microphone for the webcam? The microphone is a small hole located next khổng lồ the webcam lens (it may be on the right or the left side). I am having trouble with my webcam microphone.

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See My Microphone, or Speakers are not Working tab for step-by-step instructions.

In Windows11 or Windows10, the drivers are built in (native) to lớn the operating system for all computers.

lớn reinstall the webcam drivers, perform the following steps. Close any applications that are using the webcam (this may include website pages). Save & close any applications that you are working on as the computer must restart. Press và hold the Windows (
*
) key, và then press the q key. In the search box type device manager. Select Device Manager (Control panel) in the menu of results. Touch and hold or right-click Integrated Webcam or USB camera. Touch or click Uninstall. Confirm the uninstall process by clicking OK. Once uninstalled, restart the computer.
When the Webcam still does not function, the webcam software should also be uninstalled, and reinstalled after the drivers are installed. Contact the Webcam software provider for assistance. Run the automated tools provided in the SupportAssist tool (this determines whether any newer drivers are available, and kiểm tra for performance issues). Press & hold the Windows (
*
) key, & then press the q key. In the tìm kiếm box type SupportAssist. touch or click Start Now to run all the tests.
NOTE: You can cảm ứng or click the down arrow and then run the individual test, but for slow performance issues, we recommend running all the tests.
SupportAssist runs the tests one by one and provides the results. Press and hold the Windows (
*
) key, và then press the q key. In the search box type camera privacy settings. Select Camera privacy settings (System settings) in the các mục of results. On some newer versions of Windows (1803 & newer), there is an option that allows access to lớn Windows & apps khổng lồ the camera. Cảm biến or click Change under Allow access to lớn the camera on this device. Ensure that the option is set to lớn On.
Ensure the slider under Allow apps khổng lồ access your camera is set lớn On. cảm ứng or click the slider next to the software you do want khổng lồ have access lớn the Webcam under Choose which apps can access your camera, you can switch access Off & On.
Ensure the brightness settings and lighting và other Webcam (camera) adjustments are correct. A blank, black, or dark screen can be caused by low light conditions or when the webcam is in the wrong mode. Ensure khổng lồ use the webcam in a well-lighted area. Adjust the brightness setting or any other webcam (camera) adjustments within the Webcam software that you are using.
*
Run the newskyedu.edu.vn Webcam Diagnostics.
NOTES: When the SupportAssist application is not already installed on your computer, you areprompted to vì chưng so.

Ensure the brightness settings and lighting và other Webcam (camera) adjustments are correct. A blank, black, or dark screen can be caused by low light conditions or when the webcam is in the wrong mode. Ensure to use the webcam in a well-lighted area. Adjust the brightness setting or any other webcam (camera) adjustments within the Webcam software that you are using.
*


When you are still having issues, run the newskyedu.edu.vn Personal Computer Diagnostics for Microphone và Sound.

To Run the Online Diagnostics on a newskyedu.edu.vn computer, perform the following steps:

You are given three options to lớn identify your newskyedu.edu.vn Product. cảm ứng or click the listing for your computer under THIS PC.
NOTE: When there is no listing for your computer under THIS PC, you can cảm biến or click Download và Install SupportAssist, which will automatically identify your computer for you. Follow the prompts to download and install SupportAssist.
Enter the Service Tag, Serial Number, Service Request, Model, or Keyword, and then cảm biến or click the Search button, & select your computer from the list. Ensure that the volume on the computer is at full. Click the Diagnostics tab. Click the down arrow under Custom Component Test. For Microphone issues: check the Microphone box under Accessories, và then click Run your test. For Speaker issues: kiểm tra the Sound Card box under Accessories, & then click Run your test.
NOTE: The newskyedu.edu.vn Webcam Central software is not available for Windows11 or Windows10 or Windows 8(8.1), you must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams instead. See the frequently asked questions below on how khổng lồ get và use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams.
How to lớn start the Skype software in Windows11 or Windows10 cảm biến or click Start, touch, or click Skype on the Start screen. Cảm biến or click Start, touch, or click All Apps, scroll down until Skype appears. Cảm biến or click Skype. Press and hold the Windows (
*
) key, và then press the q key. In the tìm kiếm box, type Skype, cảm ứng or click Skype (Modern application).
Press & hold the Windows (
*
) key, and then press the q key. In the tìm kiếm box type camera privacy settings. Select Camera privacy settings (System settings) in the danh sách of results.

There are four options lớn deny the software on your computer access to the Webcam.

Option 1:

On some newer versions of Windows (1803 & newer), there is an option that denies access lớn Windows và apps from accessing the camera. Cảm ứng or click Change under Allow access to lớn the camera on this device. Then cảm ứng or click the slider to lớn switch between Off and On.

Option 2:

cảm ứng or click the slider under Allow apps to lớn access your camera lớn switch access Off và On.

Option 3:

touch or click the slider next to the software you vì not want to have access to the Webcam under Choose which apps can access your camera, you can switch access Off and On.
WARNING: These steps that are outlined below should not be performed by a computer novice, as changing settings other than outlined below in the Device Manager, could prevent your computer from working correctly.
Press & hold the Windows (
*
) key, and then press the q key. In the search box type device manager. Select Device Manager (Control panel) in the danh sách of results. Cảm ứng or click the arrow khổng lồ the left of Imaging devices (it may also be listed as Cameras). Touch và hold or right-click the listing of Integrated Webcam, & then select Disable device. Confirm disabling the Webcam by touching or clicking Yes.
If the Webcam still does not function, the webcam software should also be uninstalled & reinstalled after the drivers are installed. Liên hệ the Webcam software provider for assistance. Run the automated tools provided in the SupportAssist tool (this determines whether any newer drivers are available, and check for performance issues). Press & hold the Windows (
*
) key, & then press the q key. In the tìm kiếm box type SupportAssist. cảm ứng or click Start Now khổng lồ run all the tests.
Press & hold the Windows (
*
) key, and then press the q key. In the tìm kiếm box type device manager. Select Device Manager in the menu of results. Cảm ứng or click the arrow khổng lồ the left of Imaging devices (it may also be listed as Cameras). Touch & hold or right-click the listing of Integrated Webcam, and then select Disable. Confirm disabling the Webcam by touching or clicking Yes.
Press and hold the Windows (
*
) key, and then press the q key. In the search box type device manager. Select Device Manager (Control panel) in the menu of results. Touch or click the plus + sign to lớn the left of Cameras or Imaging Devices. Your webcam is working correctly, when there is no red (X), an exclamation mark (!) or down-arrow next to Integrated Webcam, (When there is no listing for Cameras or Imaging Devices, "Contact Technical Support.")

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Out of warranty? No problem. Browse to the newskyedu.edu.vn/support website & enter your newskyedu.edu.vn Service Tag và view our offers.